Privacy Policy

This privacy policy sets out how Major League Towing collects, uses, stores, and protects the personal information of individuals who visit our website, engage with our services, or otherwise interact with us. By using our services or accessing our website, you consent to the collection and use of your information as outlined in this policy. We are committed to safeguarding your privacy and ensuring that your personal details are handled with integrity and care. Your trust is important to us, and we take all reasonable measures to protect the confidentiality and security of the information you provide.

When you use our services, we may collect information such as your name, phone number, email address, payment details, and vehicle information. This information is necessary for us to provide towing and roadside assistance, issue invoices, respond to inquiries, and maintain communication. We may also collect technical data when you interact with our website, such as your IP address, browser type, operating system, and browsing activity. This type of information helps us analyze website performance, improve our digital experience, and detect any unauthorized or suspicious activity.

We use the information we collect to process service requests, communicate with customers, confirm bookings, and deliver assistance efficiently. Payment details are used only for completing authorized transactions, and we do not retain full credit card numbers beyond what is necessary to process your payment securely. Contact information may also be used to send you service updates, confirmations, or promotional messages, although you can opt out of marketing communications at any time by following the unsubscribe instructions or contacting our support team directly.

Your personal information is stored in secure systems with restricted access to authorized staff only. We employ encryption technologies, firewalls, and other security measures to minimize the risk of unauthorized access, alteration, disclosure, or destruction of your data. While we take strong precautions, no method of transmission or storage is completely secure, and by using our services you acknowledge that we cannot guarantee absolute security of data. In the event of a data breach, we will take immediate steps to mitigate harm and notify affected individuals as required by law.

We may share your information with trusted third parties who assist us in delivering services, such as subcontractors, payment processors, or IT support providers. These parties are contractually obligated to protect your information and use it only for the purpose of fulfilling their assigned role. We do not sell, trade, or rent your personal information to marketers or unrelated entities. However, we may disclose information when required by law, regulation, or legal process, or in response to valid requests from government authorities. Disclosure may also occur if we believe it is necessary to protect our rights, safety, or property, or to prevent fraud or illegal activity.

If we undergo a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that process. In such circumstances, we will ensure that your data continues to be treated in accordance with this policy, and you will be informed of any changes to how your information is handled.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. When information is no longer needed, we securely delete or anonymize it. You have the right to request access to the information we hold about you, to correct inaccuracies, or to request deletion of your personal data where permitted by law. We will respond to all such requests in a reasonable time frame, subject to applicable legal requirements.

Our website may use cookies and similar technologies to enhance user experience, track preferences, and collect data for analytics. Cookies are small files stored on your device that help us recognize returning users, personalize content, and monitor site traffic. You can control or disable cookies through your browser settings, but please note that some website features may not function properly if cookies are disabled.

We do not knowingly collect personal information from individuals under the age of eighteen without parental consent. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our records. Parents or guardians who believe their child may have provided us with personal data are encouraged to contact us so we can investigate and remove such information.

Marketing communications may be sent to you from time to time to inform you of promotions, service updates, or special offers. You may opt out at any time, and once we receive your request, we will update our records promptly to reflect your preference. Even if you opt out of marketing, we may still send transactional messages related to services you have requested or payments you have made.

This policy applies to all information collected by Major League Towing both online and offline. It does not apply to third-party websites or services that may be linked through our website. We are not responsible for the privacy practices or content of third parties, and we encourage you to review their policies before providing any information.

We reserve the right to update, revise, or modify this privacy policy at any time without prior notice. Any changes will be posted on our website, and the updated policy will apply immediately upon posting. Continued use of our services after changes are made constitutes your acceptance of the revised terms. Customers are encouraged to review the policy regularly to stay informed about how we protect their information.

If you believe that your privacy rights have been violated or that we are not adhering to this policy, you may contact us to raise your concerns. We take complaints seriously and will investigate and respond as quickly as possible. Depending on your jurisdiction, you may also have the right to escalate your complaint to a data protection authority if you feel we have not addressed your concerns adequately.

By using our website, contacting us, or requesting our towing or roadside services, you acknowledge that you have read and understood this privacy policy and that you consent to the collection, use, storage, and disclosure of your personal information as described herein. Our commitment is to ensure that your information is treated with respect and handled in compliance with applicable privacy laws, while continuing to deliver reliable and professional services.